This policy applies to all Rynex Global stores.
1. Digital products
Our products are digital and delivered immediately after payment. For that reason, sales are final once the files have been delivered, except in the cases below.
2. When we refund
We refund in full if any of these apply:
- You were charged twice for the same order.
- You paid but did not receive the product, and we could not deliver it within 48 hours of your message.
- The file is corrupted or will not open, and we could not fix or replace it within 48 hours of your message.
- The product is materially different from its description on the product page.
3. When we do not refund
- You changed your mind after the files were delivered.
- You bought the wrong product by mistake and have already downloaded it.
- You did not get the results you hoped for.
4. How to ask
Email rynexglobalhq@gmail.com within 7 days of purchase. Include your order ID, the email used at checkout and a short description of the problem.
5. Processing time
We reply within 2 business days. Approved refunds are sent to the original payment method within 5 to 7 business days. Your bank or card issuer may take a few more days to show the credit.
6. Cancellations
Because delivery is instant, an order cannot be cancelled after payment succeeds. If a payment fails or stays pending, no order is created and any amount debited is reversed by your bank or the payment provider.
7. Subscriptions
If a product is sold as a subscription, you can cancel at any time. Cancellation stops future charges; charges already made are not refunded except as set out in section 2.